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Troubleshooting

Permissions

Understand why an action is blocked and who can unlock it.

I cannot open Team Settings

Only team Owner and Admin see Team Settings. Ask an Owner to promote you or make the change.

I can invite but cannot remove members

Team Admins can create/cancel invitations but cannot add, update, or remove existing members. A team Owner must change membership.

I cannot open Brain

Brain requires project update permission (project Owner or Admin). Project Members can use the knowledge base but not Brain.

I cannot connect a workspace

Connecting Discord workspaces requires project update permission.

I cannot use an integration

  • The account may be Private and you are not in Allowed members.
  • Ask a project Admin/Owner to change visibility or add you.

Teammate cannot see my project

  1. Confirm they accepted the team invitation.
  2. Confirm they were added as a project member.
  3. Confirm they switched to the correct team.

I cannot delete a team

Personal teams cannot be deleted. Only the Owner can delete a non-personal team.

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